Transforming Healthcare Services

2 days ago

Dublin, Dublin City, Ireland beBeeTransformation Full time €60,000 - €80,000
Health Transformation Specialist

We are seeking a highly skilled Health Transformation Specialist to join our Business Transformation team. As a key member of our team, you will play a crucial role in supporting the strategic ambition through innovation and automation to deliver exceptional service and quality standards.

Job Description:
  • We have a vacancy for a Health Transformation Specialist to work within the Business Transformation team within our Health Operations team.
  • This role can be based in our Cork or Dublin offices.
  • You will be part of a driven team who are supporting the strategic ambition through innovation and automation to deliver exceptional service and quality standards while also fostering the perfect customer experience within the claims operations environment.
Key Responsibilities:
  • Subject Matter Expertise: Utilize your knowledge and experience to support the delivery of our transformation programme.
  • Delivery Framework: Adhere to the Delivery Framework using prescribed processes and templates.
  • Business Requirements Development: Create project plans and briefs to support operational deliverables: defining scope, deliverables, budgets, timelines & milestones and critical path.
  • Technical Requirements Development: Work closely with both internal and outsourced developers on reviewing solution designs to ensure suitability for the business and strategy.
  • Benefit Realisation: In conjunction with the business, establish appropriate metrics and track benefit realisation for the project through management information.
  • One Irish Life: Support the implementation of group initiatives and participate in required workshops.
  • Stakeholder Interaction: Interact effectively with all stakeholders internal (including project resources) and external (TPA/External Providers).
  • Change Management: Prepare the business through business readiness initiatives, including liaising with our company trainer when needed.
  • Business Knowledge & Communications: Display a thorough understanding of the business, specifically claims assessment and processing.
  • Risk Management: Proactively manage risks and issues through accurate and timely identification, mitigation and closure.
Requirements:
  • APA PMI Qualified
  • Project delivery experience
  • Customer journey mapping experience
  • Excellent knowledge of health insurance plans and relevant legislation
  • Excellent communication and interpersonal skills
  • A self-starter willing to act on own initiative
  • Managing a demanding workload with an ability to prioritise effectively
  • Act as part of a team and give full participation and commitment to fellow team members to meet common goals
  • Ability to absorb information and get up to speed quickly with business processes and systems
About Us:

We are one of Ireland's largest financial institutions with a presence across a range of financial services markets. We have over 1.5 million customers and have been helping people to look after their life insurance, pension and investment needs for over 80 years.

Benefits:

We offer a comprehensive benefits package including competitive salaries and bonuses, robust Learning and Development support, excellent Defined Contribution pension and comprehensive Wellbeing initiatives and support.

We believe in doing the right thing - acting with integrity and making fair, responsible decisions. We aim high, setting ambitious goals and find better ways to innovate and improve. Our customers are at the heart of everything we do and we are dedicated to understanding their needs and exceeding their expectations.

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