Product Repair and Maintenance Supervisor

2 weeks ago


Hill of Down, Meath, Ireland Thompson Aero Seating Ltd Full time
Customer Support Coordinator Role

This Customer Support Coordinator position plays a vital role in ensuring the efficient operation of our P145 Repair Department. The successful candidate will possess strong organizational skills, attention to detail, and excellent communication abilities.

About Thompson Aero Seating Ltd

We design, manufacture, and deliver high-quality aircraft seating systems to airlines worldwide. Our company values emphasize teamwork, innovation, and customer satisfaction.

Key Responsibilities

The successful candidate will be responsible for:

  1. Managing the receipt and processing of products for repair, adhering to logistics RMA procedures.
  2. Coordinating the repair process, including shipping electrical units to manufacturers.
  3. Providing excellent customer service, responding to queries, and offering repair quotations.
  4. Ensuring the accurate despatch of completed orders, complete with certification paperwork.
  5. Maintaining a clean and organized workspace, following FOD procedures.
  6. Participating in departmental audits to ensure regulatory compliance.
Requirements and Qualifications

To succeed in this role, candidates should possess:

  • A minimum of 5 GCSEs, including Maths and English.
  • Strong IT skills, specifically Microsoft Office.
  • Previous experience in an administrative or coordinator role.
  • Desirable: background in manufacturing or engineering, ability to communicate complex information, organizational skills, and experience in customer-facing positions or quality audits.
Benefits and Recognition

We offer a comprehensive benefits package, including:

  • A contributory pension scheme.
  • A cycle-to-work scheme.
  • A health cash plan.
  • Enhanced parental leave.
  • IVF and assisted conception policy.
  • Employee recognition schemes.
  • Long service awards.


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