Customer Success Strategist
1 week ago
About the Role
We are seeking a highly skilled Customer Success Strategist to join our team at Aer Lingus. In this role, you will be responsible for managing the Loyalty Product Roadmap and planning, designing, and managing the delivery of Loyalty Product enhancements.
Key Responsibilities
- Translate product strategy into detailed requirements through collaboration with cross-functional teams and third-party suppliers.
- Drive the execution of all product lifecycle processes, including planning, positioning, roadmap development, requirements, product launch, and beyond.
- Provide end-to-end oversight for the product, key business direction, and product decision-making while ensuring stakeholder buy-in and collaboration with cross-functional teams.
- Ensure all features released have metrics that can be tracked to measure value.
- Work effectively as part of the Digital Product team in a fast-moving environment.
Requirements and Qualifications
- Excellent relationship and stakeholder management skills.
- 3+ years of experience as a Product Manager or Senior Product Owner.
- Bachelor's degree in Business, UX, or Technology-related field and/or equivalent work experience.
- Ability to simplify complex concepts and distill them into easily understandable narratives.
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