Risk Management Coordinator

6 days ago


Dublin, Dublin City, Ireland Amazon Full time

About the Role

As a Risk Management Coordinator at Amazon, you will play a critical role in mitigating security and operational risks to our associates, physical assets, and brand. You will work directly with customers, law enforcement, delivery associates, and operations to navigate and triage security and operational risks.

Key Responsibilities:

  • Triage and prioritize incoming incidents and collaborate with crisis management leadership.
  • Transfer lower severity calls to appropriate partners, including Customer Service and Shipping/Delivery Services.
  • Manage phone communications and facilitate the flow of information between various internal and external customers.
  • Write clear and concise reports in a timely manner, which will be escalated to senior leadership and stakeholders.

Requirements:

  • Conversational level fluency in Italian and English.
  • Effective computer skills, including data entry, MS Office Suite, and typing a minimum of 35 words per minute with high accuracy.
  • Ability to use multiple software applications simultaneously and navigate websites effectively.
  • Demonstrates effective, clear, and professional written and oral communication and attention to detail.


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