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Cliff Hotel Supervisor

3 weeks ago

The Municipal District of Dungarvan Lismore, Ireland CLIFF Full time

The Cliff Hotel is a luxury hotel committed to delivering exceptional service and memorable experiences to our discerning guests. We are currently seeking a highly skilled and experienced Accommodation Manager to join our team, contributing to our ongoing quest for excellence.

About the Role:

This is an exciting opportunity to lead our Housekeeping department, shaping the standards of quality and service that our guests expect from us. As an Accommodation Manager, you will be responsible for driving results through effective leadership, developing and implementing robust cleaning protocols, and delivering personalized services to our valued VIP guests.

Key Responsibilities:
  • Departmental Performance: Drive the Housekeeping department towards exceptional performance, fostering a culture of continuous improvement and innovation.
  • Cleaning Standards: Develop and implement rigorous cleaning standards, ensuring every area of the hotel meets our stringent expectations.
  • VIP Guest Services: Deliver tailored services to our esteemed VIP guests, catering to their unique needs and preferences.
  • Furniture Care: Ensure all soft furnishings are meticulously cleaned and regularly renewed, maintaining their original condition.
  • Rota Optimization: Create flexible rotas that optimize productivity, minimize downtime, and meet guest service requirements.
  • Employee Engagement: Foster positive employee relationships, promoting teamwork, motivation, and career development.
  • Code of Conduct: Enforce a strict code of conduct, ensuring departmental employees maintain high standards of professionalism and courtesy.
  • Training and Development: Design and deliver targeted training initiatives to enhance staff skills and competencies.
  • Communication Networks: Establish a robust communication network between Housekeeping and other departments, facilitating seamless collaboration and information exchange.
  • Procurement and Sourcing: Research and source the finest products and services, securing favorable terms and conditions for our hotel.
  • Financial Management: Prepare and manage the Housekeeping budget, tracking expenses and headcount to ensure optimal resource allocation.
  • Inventory Control: Monitor and regulate inventory levels for operating equipment, linen, and uniforms, preventing waste and maintaining cost-effectiveness.
  • Lost Property Process: Develop and implement efficient systems for reporting, storing, and returning lost property, minimizing disruption and ensuring guest satisfaction.
  • Laundry Operations: Supervise the effective laundry service for guests and staff, guaranteeing cleanliness and prompt delivery.
  • Secure Key Handling: Establish protocols for secure key handling, protecting hotel assets and maintaining confidentiality.

Requirements:

Essential Experience:

A minimum of 2-3 years' experience in a managerial role within a luxury hotel or hospitality environment, particularly in Housekeeping.

Desirable Skills:
  • Results-Driven: Proven ability to drive results through effective leadership and strategic decision-making.
  • Quality Focus: Strong attention to detail, with a focus on quality control and operational efficiency.
  • Team Player: Ability to build strong relationships with colleagues across different departments, fostering a culture of teamwork and collaboration.
  • Calm Under Pressure: Ability to maintain a calm and professional demeanor in a fast-paced, luxury hotel environment.