Operational Excellence Leader

4 days ago


Dublin, Dublin City, Ireland beBeeLeadership Full time €97,000 - €145,000
Customer Service Manager

Maintain high standards of service for external customers as a key leader and customer advocate.

Develop strategies to enhance the efficiency and effectiveness of the Customer Service Operations team.

Collaborate with product teams to create exceptional customer experiences, resolve issues, and drive organizational growth.

  • Lead the Customer Service Operations team in achieving strategic objectives, promoting professional development, and fostering a positive work environment.
  • Work closely with managers and directors to shape the team's vision and direction.
  • Design and implement innovative solutions to optimize the team's performance and scalability.

We seek a seasoned leader with 10+ years of experience and strong people management skills.

The ideal candidate will possess expertise in knowledge management systems, Zendesk, and matrixed environments.

This role requires a strategic thinker who can identify and resolve complex organizational issues.

The selected candidate will be expected to adapt quickly to changing priorities and drive results-oriented initiatives.

  • Demonstrated leadership capabilities.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
What We Offer

A challenging and rewarding role that offers opportunities for growth and professional development.

A collaborative and dynamic work environment that fosters innovation and creativity.

A competitive compensation package and comprehensive benefits program.

Professional training and development opportunities.

Recognition and rewards for outstanding performance.



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