Customer Service Representative

1 week ago


Dublin, Dublin City, Ireland Zurich Insurance Full time
Your Skills and Qualifications
To be successful in this role, you will need:

  1. Excellent phone manner & communication skills.
  2. Good IT Skills (use of MS Office Products).
  3. Minimum of 2 honours in Higher Level subjects in the Leaving Certificate (or equivalent) or Third Level Qualification (minimum level 6 standard) or relevant work experience in a similar work environment – dealing with customers.
  4. Experience within the insurance industry would be an advantage.
  5. Completed or be in the process of completing CIP as a minimum and/or ACII qualification.
  6. Demonstrate excellent verbal & written communication skills.
  7. Have attention to details, ability to interpret data and ability to follow work through.
  8. Have the ability to prioritise and manage own work while considering the greater impact on the team.
  9. Have an enthusiastic, professional, positive and flexible approach that includes the ability to self-motivate.
  10. Build rapport with our customers quickly & put the customer at the centre of everything we do.
  11. Be resilient in the nature of our work and adapt to changing conditions.
  12. Have good negotiation skills to close renewal offers & be target focused.
  13. Have quick learning capabilities and an aptitude for understanding the variable elements of insurance products.
  14. Demonstrate solution focus in approach to work and dealing with stakeholders.




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