German Customer Support Expert

4 days ago


Dublin, Dublin City, Ireland Rippling Full time

Company Overview

Rippling is a leading HR, IT, and Finance platform that enables businesses to streamline their workforce systems.

We are building a world-class Support team in Dublin, Ireland, dedicated to helping customers maximize the potential of our products.

Job Description

As a Customer Support Specialist, you will be responsible for resolving customer issues related to our products.

You will take charge of customer issues from start to finish, leveraging phone, chat, email functionality, and video conferencing to provide optimal support.

De-escalate and resolve issues by utilizing platform and industry expertise.

Become a product expert, serving as a go-to resource for both customers and coworkers.

Identify areas of improvement and collaborate with Product and Engineering teams to share insights on automation or added features.

Work effectively under time constraints and meet schedules, ensuring client needs are met.

Required Skills and Qualifications

To succeed in this role, you will need:

  • Proficient written and verbal communication skills in English and German.
  • Able to work GMT schedule (9 AM GMT - 6 PM GMT).
  • At least 3 years of experience in a customer/client-facing role.
  • Demonstrated problem-solving skills with attention to detail.
  • Organizational skills and experience improving processes.
  • Flexibility with changing job duties and responsibilities.
Benefits

This role offers the opportunity to work with a dynamic and fast-paced team, contribute to internal discussions around product enhancements, and participate in professional growth and development.



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