Project Manager Assistant
7 days ago
Job Overview
The Telecom Operations Coordinator will work within the Service Delivery team to act as a point of contact for multiple customer orders. Responsibilities include ongoing customer interaction, timeline and critical task management, coordination across multiple groups and resources, and resolving order-related issues.
This role requires interfacing with sales agents and other staff members. The ideal candidate will possess excellent critical thinking skills, communicate well with all levels of personnel, and be highly organized.
Key Responsibilities:
- Accountable for IP Telecom customer's overall customer satisfaction.
- Responsible for timely project completion, issue identification/escalation/resolution, and customer delivery.
- Ensures customers clearly understand the status of the project throughout all phases, including outstanding, pending, and completed tasks.
- Meets the highest standards and minimizes the customer's attrition rate.
- Performs daily project tracking including resource management, equipment tracking, and workflow supervision of multiple projects.
- Collects and records documentation including customer set-up records and implementation-related information.
- Assists in the creation of and executes project work plans and revises when appropriate to meet changing needs and requirements.
- Summarizes the progress of the project and prepares interim and project completion reports.
- Facilitates efficient and effective internal team and external customer meetings.
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