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Service Delivery Manager

1 week ago

Sligo, Sligo, Ireland Matrix Recruitment Group Full time

Benefits and Requirements

This exciting opportunity offers a competitive salary and benefits package, recognizing your hard work and dedication.

Main Responsibilities

  • Manage and process referrals, including HSE tenders and patient respite, to ensure timely and efficient delivery of services.

  • Liaise with Home Care workers to roster and manage rotas effectively, ensuring seamless communication and collaboration.

  • Maintain strong relationships with service users and family members through regular communication regarding care and support.

  • Assist with administrative tasks, including processing invoices, accounts, and payroll administration, to ensure accurate and timely completion.

  • Process timesheets and working hours accurately and on time, ensuring compliance with regulatory requirements.

  • Respond to correspondence via calls and emails in a professional and courteous manner.

  • Sort and distribute post efficiently, ensuring prompt delivery and minimizing delays.

  • Maintain and update staff and client files and records accurately, adhering to data protection regulations.

  • Support recruitment efforts by screening candidates and conducting interviews, contributing to the identification of suitable talent.

  • Facilitate employee inductions and staff training sessions, promoting knowledge sharing and skill development.

  • Provide weekly and monthly reports to management, highlighting key achievements and areas for improvement.

  • Ensure accurate data entry into the system, maintaining data integrity and enabling informed decision-making.

  • Adhere to Health and Safety policies and procedures, promoting a safe working environment and minimizing risks.

  • Support the Health Services Manager in their duties as required, demonstrating flexibility and adaptability.