Retail Team Supervisor

7 days ago

Limerick, Limerick, Ireland Shaws Department Stores Full time

About Us

Shaws Department Stores, a prominent retail entity in the Crescent Shopping Centre, Limerick, is expanding its management team. We seek dynamic and motivated Retail Team Supervisors to join us.

This is a full-time position, requiring the successful candidate to work five days a week, including weekends.

Role Overview

As a Retail Team Supervisor in our store, you will be at the heart of our operations, guiding and motivating a team of sales assistants to deliver exceptional customer service every day. You will play a key role in creating a positive shopping experience for our customers, ensuring smooth store operations, and driving the overall success of the team.

Main Responsibilities

  • Lead, inspire, and motivate a dynamic team of sales assistants to achieve and exceed store targets, fostering a positive and results-driven atmosphere.
  • Deliver exceptional customer service by ensuring your team is friendly, approachable, and knowledgeable, creating memorable experiences for every shopper.
  • Drive sales performance by consistently monitoring progress and seizing every opportunity to boost sales and meet targets.
  • Develop and train your team, providing them with product knowledge and skills needed to confidently upsell and enhance the customer experience.
  • Maintain the highest store standards, ensuring cleanliness and tidiness while ensuring products are well-organized and visually appealing.
  • Collaborate with the Head of Space Planning & Visual Merchandising to implement creative merchandising strategies that maximize product visibility and drive sales.
  • Keep track of stock levels, participate in regular stocktakes, and ensure smooth inventory management.
  • Oversee cash handling procedures daily, ensuring strict adherence to company policies and maintaining accuracy.
  • Coach and support team members on correct cash handling processes, ensuring best practices are followed.
  • Act as a key holder, responsible for opening and closing the store as required, ensuring security and operational readiness.
  • Ensure strict compliance with company policies and procedures across all aspects of store operations.
  • Work closely with store management to implement loss prevention strategies, training the team on anti-theft protocols and personal security measures.
  • Assist with recruitment, training, and development of new team members, helping to build a strong and capable team.
  • Stay up to date with employment legislation and ensure full compliance within the team.
  • Conduct annual performance reviews to set clear objectives, provide feedback, and support your team in achieving their personal and professional goals.

Candidate Criteria

  • Minimum of 3 years' experience in a supervisory or leadership role within a retail environment.
  • Strong understanding of customer service excellence and the ability to lead by example.
  • Proven ability to manage and motivate a team, ensuring high performance and productivity.
  • Excellent communication and interpersonal skills with the ability to build rapport with customers and staff.
  • Demonstrated problem-solving skills and the ability to make quick, effective decisions.
  • Ability to manage stock levels and ensure visual merchandising standards are met.
  • Flexibility and availability to work five days a week, including weekends and evenings.
  • Strong organizational skills with the ability to prioritize tasks in a fast-paced environment.
  • Good knowledge of retail systems and experience with cash handling and processing transactions.
  • Ability to train, coach, and develop team members, fostering a positive and supportive work environment.
  • A passion for retail and a commitment to delivering exceptional shopping experiences to customers.

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