Department Head

6 days ago

Sligo, Sligo, Ireland Tn Ireland Full time

Company Overview

Dunnes Stores is Ireland's largest retailer, providing fashion, homewares, and food for our loyal customers.

We operate 134 stores across Ireland, Northern Ireland, and Spain, as well as a growing online store.

We aim to deliver excellent quality products at competitive prices and are constantly developing our product ranges.


The Role

We are currently seeking an experienced Grocery Department Manager to join our team in the Sligo region.

The successful candidate will be responsible for taking accountability for their department, ensuring exceptional customer care and operational standards are delivered.

This includes maximising sales and profitability while maintaining costs, inspiring performance of the team through coaching, and delivering outstanding results and customer service.


Key Responsibilities

  • To deliver the Dunnes Stores principles of operations and customer service.
  • Lead the team in a manner appropriate to the Brand, to deliver the agreed business strategy.
  • Ensuring all relevant trading safety and legal policies are in place and adhered to.
  • Maximising sales through analysing sales data, department trading patterns, and pre-empting customer needs and demands.
  • In conjunction with senior management, maintaining stock accuracy and ensuring the department has the right choice and levels of product to drive sales.
  • Demonstrating through role modelling how to deliver excellent customer service ensuring the "Dunnes Stores Experience" customer service programme is delivered.
  • Monitor and address any variations to the cost base of the department on a week-to-week basis.
  • Be constantly on the lookout for innovative ideas inside & outside the business.
  • Setting and implementing the department brand standards ensuring they are achieved through regular monitoring within the agreed operating framework.
  • To ensure that the Department complies with the layouts and adjacencies.
  • Responsible for training your team in line with the brand training programme.
  • Coaching your team to be passionate and knowledgeable about sales, product availability, stock control, merchandising & display standards, variation prevention, pricing, ticketing, inventory, hygiene, and most importantly customer service.
  • Ensuring all process and business changes are implemented as per the business requirement and on time.
  • Provide feedback to senior managers on performance, key customer service developments, and operational issues.


Requirements

  • Good communication, coaching, and leadership skills.
  • Customer focused.
  • Organisational and time management skills.
  • Commercial mind-set and appropriate product knowledge.
  • Problem solving & decision making.
  • Merchandising skills.
  • People management skills.
  • IT skills.
  • Department or team leader level experience in a fast-paced retail environment & customer-focused business is preferable but not essential.

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