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Front Desk Salon Operations Manager

2 weeks ago

County Dublin, Ireland Smyth Recruitment Full time

At Smyth Recruitment, we are seeking a highly organized and customer-focused Front of House Salon Coordinator to join our client's dynamic Hair & Beauty Salon team.

This is an exciting opportunity for an individual who is passionate about delivering exceptional client experiences and has excellent communication skills.

The successful candidate will be responsible for providing high-level customer service, managing the front-of-house operations, and supporting the salon team in achieving their goals.

Main Responsibilities:
  • Meet and greet clients on a daily basis, ensuring a warm and welcoming environment
  • Provide exceptional customer service at all times, addressing client queries and concerns
  • Call handling, taking bookings, and diary management using Phorest Software
  • Process transactions (cash and credit cards) and issue receipts accurately
  • Supervise the front-of-house team, including the hair and beauty team, to ensure seamless day-to-day operations
Requirements:
  • Minimum 2-3 years of front-of-house experience within the Hair and Beauty industry
  • Excellent organizational and communication skills
  • Computer literacy, with the ability to learn the salon appointment booking system (training provided)
  • Prior experience with Phorest booking systems is advantageous
  • Cash and stock management experience is also desirable
Benefits:
  • Opportunity to work with a leading Hair and Beauty Salon in Dublin
  • Training and development opportunities to enhance your skills and career progression
  • Bonus scheme for exceptional performance