Customer Service Representative

5 days ago


Tullamore, Uíbh Fhailí, Ireland Inua Part time
About Us:
Inua Collection is a leading hospitality company dedicated to providing exceptional guest experiences. Our team of professionals works tirelessly to ensure that every stay at our hotel is memorable and enjoyable.

Job Summary:
We are seeking an experienced Reservation Agent to join our team. The successful candidate will be responsible for processing reservations, providing excellent customer service, and exceeding guest expectations.

Main Responsibilities:
• Answer incoming calls, emails, and online inquiries regarding room reservations.
• Assist guests with booking rooms, processing payments, and confirming reservation details.
• Offer room upgrades, packages, and additional services to enhance the guest experience.
• Handle reservation modifications and cancellations efficiently and courteously.
• Maintain accurate reservation records and ensure compliance with hotel policies.
• Provide information about hotel amenities, services, and local attractions.
• Build rapport with guests and address their concerns in a timely and professional manner.
• Contribute to maximizing hotel occupancy and revenue generation.

Requirements:
• Minimum 1 year of experience in a reservations role, preferably within the hospitality industry.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficient in reservation software and property management systems.
• Strong organisational skills and the ability to multitask effectively.
• Positive and welcoming attitude with a genuine passion for exceeding guest expectations.
• Ability to work independently and as part of a team.

What We Offer:
• Competitive salary and benefits package.
• Free Gym Membership.
• Meals on duty.
• Opportunity to work in a dynamic and fast-paced environment.
• Be part of a team dedicated to providing exceptional guest service.
• Career development opportunities within the hospitality industry.
• Positive and supportive work environment.
• Training and development opportunities to help you grow your career.
• Team members discounts on accommodation, dining, and spa services.
• Free Employee Assistance Programme.
• Health Insurance and Pension contributions.
• Opportunities for promotion and transfer within the iNua Hospitality Collection and Radisson Hotel Group.

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