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Global Merchant Servicing Manager

1 week ago

Dublin, Dublin City, Ireland PayPal, Inc. Full time
About the Position
Are you looking for a challenging and rewarding role in the payments industry? As an Enterprise Servicing Specialist, you will be responsible for managing a portfolio of our largest merchant customers, providing exceptional proactive and reactive servicing, maintenance, and consultation to customers with the most complex needs. This role requires strong communication and problem-solving skills, as well as the ability to work independently and collaboratively within a matrixed environment.

Duties and Responsibilities
- Manage a portfolio of large merchant customers
- Provide proactive and reactive servicing to customers
- Collaborate with cross-functional teams to resolve complex customer issues
- Develop and implement solutions to improve customer satisfaction and loyalty

Requirements
- 2+ years of experience in customer-facing roles, preferably in the payments industry
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to adapt quickly to changing priorities and deadlines

Perks and Benefits
We offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as retirement savings plans and paid time off. Additionally, we provide opportunities for professional growth and development, including training programs and mentorship initiatives.