SaaS Product Manager

5 days ago


Dublin, Dublin City, Ireland bluecrux Full time
About the Role

We are seeking a SaaS Product Manager who will ensure that our technical solutions meet customer needs. As a key member of our team, you will drive continuous improvement within the product and internal processes. Your responsibilities will be split into customer-focused and internal/product-focused areas.

Customer-Focused Responsibilities:

  • Technical solution alignment: Ensure customer requirements are met through tailored configurations and quality assurance.
  • Consultant support & escalation handling: Provide expert guidance to consultants, stepping in for complex scenarios and project escalations.
  • Communication & documentation: Engage with clients when needed, communicate technical concepts clearly, and document new approaches for team training.
  • Expert problem-solving: Solve complex challenges during client implementations, ensuring solutions are effective and user-friendly.

Internal & Product-Focused Responsibilities:

  • Continuous improvement & training: Identify process enhancements and train consultants to improve their skills.
  • Product insights & strategy: Share customer feedback with internal teams and contribute to product development by identifying trends and shaping future product directions.

The ideal candidate will have extensive experience in implementing complex SaaS systems, minimum of 5 years, and be comfortable with technical configurations. Familiarity with SQL is a plus.

As a SaaS Product Manager, you will be part of a dynamic team environment where we passionately live Bluecrux's values every day. You will have the opportunity to shape the future of a product used by large international clients.


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