Customer Service Specialist

4 days ago


Dublin, Dublin City, Ireland Bank Of Ireland Group Full time

The Bank of Ireland Group is seeking a skilled Customer Service Specialist to join its Customer Care team. As a key member of the team, you will play a crucial role in providing exceptional customer service and support to customers, brokers, financial advisors, and other stakeholders.

This exciting opportunity offers a chance to work in a dynamic and growing workplace, where you can develop your skills and expertise in financial services. You will be responsible for processing transactions accurately and on time, as well as providing accurate and policy-specific information to customers and stakeholders via phone and email.

In addition to your administrative duties, you will also have the opportunity to participate in individual and team development activities, training programs, and process improvement initiatives. This is an excellent opportunity to grow and develop your career in a supportive and encouraging environment.

  • Key Responsibilities:
  • Provide exceptional customer service and support to customers, brokers, financial advisors, and other stakeholders.
  • Process transactions accurately and on time.
  • Provide accurate and policy-specific information to customers and stakeholders via phone and email.
  • Participate in individual and team development activities, training programs, and process improvement initiatives.


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