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Helpdesk Engineer

2 weeks ago

Maynooth, Co Kildare, Ireland Hibernia Services Limited Full time

About the Job

We are seeking a skilled IT Support Engineer to join our team at Hibernia Services Limited. As a key member of our Helpdesk team, you will be responsible for resolving technical issues and providing exceptional customer service.

Key Responsibilities:

  • Provide technical support for end-users, including troubleshooting hardware and software issues.
  • Collaborate with the Helpdesk team to document and communicate solutions to technical issues.
  • Work with Active Directory to create users, reset passwords, remove accounts, transfer accounts, implement Group Policy, and manage User Permissions.
  • Deal with a range of technical issues, including local software problems, network connectivity issues, printing issues, PC performance issues, mobile phone issues, audio-visual issues, Windows Updates, printing issues, releasing emails or websites blocked by an email or web filter.

Requirements:

  • At least 4 years of experience working in a Level-2 Helpdesk environment.
  • Proven experience working with Active Directory, including creating users, resetting passwords, removing accounts, transferring accounts, implementing Group Policy, and managing User Permissions.
  • Experience dealing with a wide range of technical issues, including hardware and software problems, local software issues, network connectivity issues, printing issues, PC performance issues, mobile phone issues, audio-visual issues, Windows Updates, and more.
  • Ability to work effectively as part of a team to resolve technical issues and provide exceptional customer service.