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Workflow Management Lead
1 week ago
We are seeking a highly skilled workflow management lead to join our team at Wildcard Software.
Responsibilities- Develop and implement process improvements to enhance the efficiency of our operations.
- Manage a high volume of support and customer inquiries across four SaaS platforms, allocating queries to support staff and enforcing processes for smooth query resolution.
- Lead initiatives to achieve ISO27001 certification within the next 18-24 months, establishing and implementing process improvement strategies that align with company goals.
- Oversee human resources functions, including holiday calendars, performance reviews, hiring, and employee contracts.
The ideal candidate will be an experienced manager with a strong ability to lead and motivate teams. They will have excellent communication and problem-solving skills, be able to work independently, and have a strong understanding of workflow management.