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Service Delivery Specialist

1 week ago

Kilkenny, Kilkenny, Ireland Cpl Full time

We're looking for a skilled and motivated individual to join our team as a Service Delivery Specialist. As a key member of our contact centre team, you'll play a crucial role in delivering exceptional customer service and resolving complex issues.

Your Key Responsibilities:

  • Deliver outstanding customer service and resolve customer complaints effectively.
  • Work collaboratively with colleagues to achieve shared goals and objectives.
  • Stay up-to-date with regulatory requirements and operational procedures.
  • Continuously improve processes and procedures to enhance customer satisfaction.

Requirements:

  • Relevant experience in customer service or a related field
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Familiarity with basic computer software