Reservations Coordinator

Job Summary

The Reservations Coordinator plays a pivotal role in ensuring seamless customer experiences and maximizing revenue through effective reservations management.

This position requires exceptional communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

Main Responsibilities

• Customer Engagement: Provide personalized assistance to callers, addressing their queries and concerns in a professional and courteous manner.
• Reservations Management: Input, update, and manage reservations from various booking channels, ensuring accuracy and efficiency.
• Sales and Upselling: Possess a sales-oriented mindset, identifying opportunities to upsell and maximize room rates, occupancy, and overall revenue.
• Communication and Collaboration: Effectively communicate with internal departments, ensuring seamless service delivery and minimizing errors.
• Quality Control: Conduct regular quality checks on reservations, maintaining high standards of accuracy and attention to detail.

Requirements

• Fluent Communication: Excellent written and verbal communication skills in English.
• Technical Proficiency: Familiarity with hotel management systems (PMS) and online travel agencies (OTAs) is an asset.
• Attention to Detail: Strong analytical and problem-solving skills, with the ability to prioritize tasks and manage multiple responsibilities.
• Self-Motivation: Ability to work independently with minimal supervision, demonstrating a proactive approach to improving skills and knowledge.

Benefits

• Opportunities for Growth: This role offers a chance to develop valuable skills and experience in the hospitality industry, with opportunities for career advancement.
• Diverse Work Environment: Collaborate with a dynamic team to deliver exceptional customer experiences and drive business results.
• Professional Development: Participate in training programs and workshops to enhance your knowledge and expertise in reservations management and customer engagement.