Global Customer Case Resolution Specialist – German Speaker

5 days ago

Dublin, Dublin City, Ireland beBeeRegulatory Full time €45,320 - €59,160

As a Regulatory Response Specialist, you will play a pivotal role in resolving intricate customer cases and ensuring adherence to regulatory requirements.

The ideal candidate will possess exceptional written and verbal communication skills, as well as 2+ years of experience in customer service or escalation. Fluency in German is mandatory, and experience working with technology platforms is advantageous.

You will be responsible for managing complex cases, combining efficiency with quality, and participating in the enhancement of your service. You will collaborate closely with our regional and global legal, public policy, and public relations teams to intake and process contact from government and consumer regulatory bodies.

This full-time, remote position can be based anywhere in Ireland and involves serving as a bridge between guests, hosts, and internal teams to resolve complex, high-impact cases in a fast-paced environment.

Key Responsibilities:

  • Resolve complex customer cases and ensure compliance with regulatory requirements
  • Manage complex cases, combining efficiency with quality
  • Collaborate with regional and global teams to intake and process contact
  • Serve as a bridge between guests, hosts, and internal teams

Requirements:

  • 2+ years of experience in customer service or escalation
  • Fluency in German
  • Exceptional written and verbal communication skills
  • Experience working with technology platforms (advantageous)

Benefits:

  • Remote work opportunity
  • Full-time position
  • Competitive compensation package (details not specified)

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