Intraday Workforce Optimization Specialist

As a valued member of the Allianz Direct team, you will play a pivotal role in ensuring the success of our contact centre operations. With over 700,000 customers across the island of Ireland, we strive to deliver exceptional customer experiences through our market-leading products.The Workforce Management Real Time Analyst is responsible for leading...

Company Overview:Allianz Popular SL is a leading insurance provider in Ireland, known for its commitment to customer satisfaction and excellence. As a trusted partner to over 700,000 customers, we strive to deliver exceptional experiences through our market-leading products.The Role of the WFM TeamThe WFM team plays a crucial role in ensuring a...

About This Role:This exciting opportunity as a Real-Time Workforce Manager will play a pivotal role in supporting the operation of the Sales and Distribution contact centre. You will be responsible for monitoring and controlling the distribution of resources to ensure key performance indicators are achieved.Main Responsibilities:Real-Time Monitoring &...

Job DescriptionAs a Workforce Analyst at VikingCloud, you will be responsible for delivering exceptional results across all customer Key Performance Indicators (KPIs) and internal contact center drivers. This includes stakeholder management, scheduling optimization, and process improvement initiatives.You will own and redesign schedules, training plans, and...

As a Senior Manager, Global Player Support, Partner & Workforce Management at TN Ireland, you will be responsible for developing and implementing a comprehensive partner and workforce management strategy. This will involve collaborating with leadership to drive business growth and improve operational efficiency.Main Responsibilities:Develop and implement a...

At Allianz Popular SL, we are seeking a highly skilled Workforce Management Expert to join our team. As a key member of our Direct Service Excellence Team, you will play a pivotal role in ensuring the success of our Sales and Distribution contact centre.About the RoleThis is an exciting opportunity for a motivated and results-driven individual to lead...

Job SummaryThis is an exciting opportunity to join our team as a Call Center Performance Manager. In this role, you will play a crucial part in ensuring a well-organized and productive workforce, balancing operational needs with employee satisfaction to contribute to the success of the company and enhance customer experience.Key AccountabilitiesIntraday...

We are seeking a Customer Experience Optimizer to join our team at Allianz Popular SL. As a key member of our Direct Service Excellence Team, you will play a pivotal role in ensuring the success of our Sales and Distribution contact centre.About the OpportunityThis is an exciting opportunity for a motivated and results-driven individual to lead real-time...

Job DescriptionWe are seeking a highly skilled Intraday WFM Analyst to join our team. As a key member of our Workforce Management team, you will be responsible for running and coordinating real-time monitoring operations and collaborating with our Global Command Center analyst during APAC time-zone hours.Key ResponsibilitiesRun and coordinate real-time...

About the Role:As a Senior Real-Time Analyst at Autodesk, you will be responsible for ensuring the smooth execution of real-time workforce management strategies. This involves coaching and developing Real-Time Analysts on the team, providing guidance and expertise to elevate their performance.Main Responsibilities:Mentorship and Coaching: Provide guidance...

As the trusted insurance partner to over 700,000 customers across the island of Ireland, Allianz plc has built a local and global brand based on trust, integrity and outstanding customer service for over one hundred years.Delivering fantastic customer experiences to our customers is the role of our team in Allianz Direct, who offer market leading products to...

As the trusted insurance partner to over 700,000 customers across the island of Ireland, Allianz plc has built a local and global brand based on trust, integrity and outstanding customer service for over one hundred years.Delivering fantastic customer experiences to our customers is the role of our team in Allianz Direct, who offer market leading products to...

As the trusted insurance partner to over 700,000 customers across the island of Ireland, Allianz plc has built a local and global brand based on trust, integrity and outstanding customer service for over one hundred years.Delivering fantastic customer experiences to our customers is the role of our team in Allianz Direct, who offer market leading products to...

The successful individual will have a degree in Business Administration, Project Management, Engineering, or a related field.A minimum of 3+ years of experience in resource coordination, workforce planning, or project support, ideally within engineering, construction, or consultancy environments.Key Responsibilities: Tracking and updating workforce...

About MonographMonograph is a financial infrastructure platform dedicated to empowering businesses to grow their revenue and pursue new opportunities. We strive to make a significant impact by building tools that support our users' success. As a key member of our Workforce Management team, you will have the opportunity to work alongside talented...

Job DescriptionAs a trusted insurance partner to over 700,000 customers across the island of Ireland, Allianz Popular SL has built a local and global brand based on trust, integrity, and outstanding customer service for over one hundred years.The role of our team in Allianz Direct is to deliver fantastic customer experiences to our customers. We offer...

About the RoleThis is an excellent opportunity to work with a reputable company like Lumen Search Ltd. as a Resource Optimization Specialist. The successful candidate will have a degree in Business Administration, Project Management, Engineering, or a related field.In this role, you will be responsible for facilitating six-monthly performance reviews for the...

Job Title:Contact Centre WFM AnalystVikingCloud provides end-to-end security and compliance solutions to businesses worldwide, offering cloud-based solutions for secure networks and maintaining compliance.With an award-winning platform used by almost 5 million businesses, the company maintains partnerships with leading acquirers and payment service...

About VikingCloudVikingCloud is a leading provider of end-to-end security and compliance solutions to businesses globally. Our award-winning platform secures networks and maintains compliance, serving almost 5 million businesses worldwide.We maintain partnerships with top payment service providers and work with the world's largest brands to mitigate evolving...

As an Operations Business Analyst at Monograph, you'll play a key role in optimizing our support operations network. You'll work closely with our Workforce Management team to consult on operational change initiatives, model support requirements, and manage workload and resource allocations.About the JobThis is a full-time position based in Dublin HQ or...