Customer Service Booking Coordinator
6 days ago
About Us
At Conlans BMW Limerick, we pride ourselves on delivering exceptional customer service and maintaining the highest standards in vehicle maintenance.
Job Description
The Service Booking Administrator plays a vital role in advising customers on the care of their vehicles and explaining the importance of adhering to BMW & MINI specifications.
This position serves as the link between our skilled workshop technicians and customers, ensuring a seamless and customer-focused experience.
Responsibilities
- Act as the first point of contact with customers, either in person or via phone/email, seeking to convert enquiries into service bookings when appropriate.
- Inspect customers' vehicles' service history to accurately identify and verify their service needs, ensuring all concerns are captured on the job card.
- Record customers' details accurately, clarify payment options at the time of booking, and confirm pickup times.
- Promote the sales of suitable services, parts, and accessories by thoroughly understanding vehicles and associated service requirements.
- Identify and communicate with the sales department regarding prospective new/used car sales prospects.
- Provide direct support to the Service Manager & Service Advisors.
- Assist in Service administration procedures.
- Update records and databases with personnel, financial, and vehicle data.
- Handle administrative requests and queries from management.
- Ensure efficient processing of Service Department paperwork.
- To deliver customer satisfaction scores in line with BMW and Frank Keane Group standards.
- Support other departments as required and perform other ad-hoc duties assigned.
Requirements
- Excellent customer service skills, professional phone manner, and work ethic essential.
- Experience in the motor industry or similar role with a premium brand an advantage.
- Proficiency in MS Office, including Excel, Word, Outlook.
- Ability to work well in a process-driven environment.
- Attention to detail and problem-solving skills.
- Strong oral and written communication skills.
- Strong organizational skills with the ability to multitask in a fast-paced environment.
- Knowledge of CDK/Kerridge an advantage but not essential.
About This Opportunity
This is an excellent chance to join a successful, secure, progressive, and Irish family-owned company in the motor industry.
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