Transfer Agency Lead

2 days ago


Limerick, Limerick, Ireland Northern Trust Full time

About Us

Northern Trust is a reputable, Fortune 500 company offering award-winning financial services to global clients. Established in 1889, our organization prides itself on providing exceptional client experiences through its enduring principles of service, expertise, and integrity.

With more than 130 years of experience and over 22,000 partners, we cater to the needs of our discerning clients using cutting-edge technology and industry-leading knowledge.

The Transfer Agency Function

We provide comprehensive fund administration services to prominent fund management companies, encompassing a wide range of shareholder servicing activities such as Dealing, Registration, Finance, and Investor Services Centre.

Job Summary

This position involves leading a dedicated Dealing Team within the Transfer Agency Department, requiring a customer-focused approach towards diverse Northern Trust Transfer Agency clients.

Main Responsibilities

  • Function as a key point of contact for resolving complex team-member queries.
  • Monitor and oversee daily operations, facilitating seamless communication between locations via weekly check-in calls.
  • Establish and track key performance metrics to drive efficient processing, minimizing errors and delays.
  • Promote teamwork by actively engaging with colleagues during operational and interdepartmental meetings.
  • Develop and conduct comprehensive performance evaluations, providing actionable feedback to foster professional growth.
  • Collaborate closely with department leadership to set strategic objectives for team and individual performance.
  • Foster an environment of ongoing learning and development by coordinating training initiatives and enforcing adherence to essential skill-building programs.
  • Support hiring efforts for new talent and facilitate comprehensive onboarding procedures to welcome fresh additions to the team.
  • Empower team members to adhere to all relevant regulations and internal guidelines.

Essential Skills and Qualifications

  • Demonstrated background in the fund administration space.
  • Prior supervisory or leadership experience.
  • Client-facing experience.
  • Exceptional organizational and time-management abilities.
  • Ability to analyze and tackle intricate problems effectively.

Benefits of Working with Us

Northern Trust prioritizes employee satisfaction, offering a dynamic work environment that supports personal and professional growth, while maintaining a deep commitment to the well-being of our clients and communities.



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