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Strategic Account Growth Expert

1 week ago

Skibbereen, Cork, Ireland Cyara Full time

Cyara, a global leader in Automated CX Assurance Platforms, is looking for an experienced Associate Customer Success Manager to join their team. In this critical role, you will be responsible for developing and executing strategies to drive end-user engagement, maximize product adoption, and ensure seamless customer experiences.

Responsibilities:
  • Develop and implement targeted engagement plans to drive end-user adoption and retention.
  • Collaborate with cross-functional teams to identify and address customer needs, providing proactive solutions to ensure exceptional experiences.
  • Analyze customer data to identify trends and areas for improvement, informing strategic decisions to drive growth and retention.
About Us:
  • We're committed to delivering exceptional customer experiences through innovative solutions and dedicated support.
  • We foster a culture of collaboration, continuous learning, and open communication, empowering our employees to excel in their roles.
  • Our team is passionate about making a meaningful impact in the lives of our customers, driving growth, and shaping the future of customer success.