Technical Workflow Operations Manager

2 weeks ago


Dublin, Dublin City, Ireland TN Ireland Full time

The Technical Workflow Operations Manager will be responsible for overseeing our workflow management operations. In this full-time position, you'll work closely with the Senior Marketing Workflow Manager to deliver roadmaps and plans that drive value, reduce risk, and create a stable, secure platform.

Key Responsibilities:
  1. Act as primary system administrator for workflow management system – support over 800 users across the business with query resolution and daily system management.
  2. Delivery of the training program, including new developments/functionality training, ensuring all new users are trained in a timely manner and all relevant documentation is up to date and promoted to the organisation.
  3. Onboard new teams and starters into the platform, scoping out their requirements and providing ongoing support.
  4. Drive increased user adoption and engagement of the solution, regularly taking feedback from key partners and driving continuous improvement.

You'll collaborate with core teams to create a culture of continuous improvement by ensuring existing processes and workflows are continuously evaluated for increased efficiencies. You'll also identify areas where we can make efficiencies and avoid future workload by suggesting solutions that complement our existing tooling strategy.

Requirements:
  1. Experienced in Workflow management tools is required; Workfront experience desirable but not crucial.
  2. Able to work under pressure and communicate risks and changes efficiently with teams and lead partner expectations.


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