Community Support Liaison
5 days ago
About Us
Cpl Healthcare is a leading provider of business process outsourcing (BPO) solutions, committed to delivering tailored solutions that forge powerful partnerships with organizations worldwide.
We are currently seeking a skilled Community Operations Analyst to join our team. In this role, you will play a critical part in assisting our clients' community and resolving inquiries efficiently.
Key Responsibilities:
- Provide timely and effective support to our clients' community.
- Becoming knowledgeable about our clients' products and community standards.
- Making informed decisions and advocating for the community.
- Demonstrating exceptional interpersonal skills, verbal and written communication skills, and empathy.
- Investigating and resolving issues reported on our clients' platform.
- Responding to user inquiries with high quality, speed, and accuracy.
- Utilizing market-specific knowledge to identify scalable solutions to improve support.
- Analyzing data to develop ways to enhance the overall user experience.
- Ensuring compliance with clients' Terms of Use by monitoring reports of abuse.
- Reviewing reported content within agreed turnaround times and standards of quality.
- Identifying inefficiencies in workflows and proposing solutions.
- Recognizing trends and patterns and escalating issues outside company policy.
Requirements:
- Strong personal resilience with the ability to operate in a pressured environment.
- High adaptability and positive approach to challenges.
- Ability to make decisions and solve problems.
- Effective time management and prioritization skills.
- Ability to work as part of a team.
- Consistency in hitting KPIs on time.
Competencies:
- Proficient in Danish and English.
- Cultural understanding of the market.
- Experience in working in an office environment is preferable.
- Reliability, consistency, and hard work.
- Passion for ensuring a positive, safe user experience.
- Flexibility in working in a fast-paced environment with different projects.
- Ability to learn new information in a short period of time.
- Eligibility to work in Ireland full time.
Perks and Benefits:
- Health Insurance
- 25 days Annual Leave
- Free meals/snacks onsite
- Extensive Training & Development
- Access to Covalen's Wellness Programs
- Tax Saver Travel Card
- Covalen's Bike to Work Scheme
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