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Debt Resolution Specialist

7 days ago

County Dublin, Ireland Brightwater Full time
Job Description
As a Debt Resolution Specialist at Brightwater, you will be responsible for maintaining and managing customer ledgers, ensuring timely collection of outstanding payments, and accurately updating customer account details. You will also negotiate and resolve outstanding debt cases, collaborate with internal teams, and handle payment disputes.

Responsibilities:
  1. Maintain and manage customer ledgers, recording debts, communications, queries, and resolutions.
  2. Ensure timely collection of outstanding payments and accurate debt recording.
  3. Negotiate and resolve outstanding debt cases with both internal and external stakeholders.
  4. Acknowledge and process all incoming correspondence from customers, resolving any issues promptly.
  5. Collaborate with internal teams to ensure effective debt resolution and minimize write-offs.
  6. Manage cash allocation and perform account reconciliation as required.

Qualifications
  • Essential Qualifications: 1-2 years of experience in credit control or a similar financial role.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Ability to work within KPIs and cash collection targets, demonstrating a commitment to achieving high-quality results.

Skills
  • Proven track record of successfully resolving debt cases and minimizing write-offs.
  • Effective communication and negotiation skills, with the ability to build trust and rapport with customers.
  • Highly organized and efficient, with the ability to prioritize tasks and manage multiple projects simultaneously.

Benefits

Pension Fund