Unlock Customer Potential as a Customer Success Manager

10 hours ago

Cork, Cork, Ireland beBeeCustomerSuccess Full time €80,000 - €105,000
Customer Success Role Overview

To drive customer satisfaction and growth, we are seeking a skilled Customer Success Manager.

As part of our organization, you will play a pivotal role in ensuring our customers realize maximum value from their investments through comprehensive adoption and value engagements.

You will manage a portfolio of accounts and lead engagement throughout the customer lifecycle—from deployment and adoption through value realization and renewal—ensuring satisfaction and long-term success.

You will leverage your expertise to guide customers through their journey, maintain consistent engagement, and ensure they achieve their goals and derive measurable value from our solutions.

Responsibilities include:

  • Proactively managing named accounts and being accountable for engagement and satisfaction over the lifetime of the customer.
  • Establishing relationships with customer key stakeholders, ensuring regular check-ins to understand and promptly address client needs and concerns.
  • Developing and maintaining strategic Success Plans that align to value milestones and customer-defined business outcomes.
  • Partnering with the customer to build a joint plan for success, maintaining a detailed understanding of the customer's business to achieve high levels of customer satisfaction, engagement, and adoption of our technologies.
  • Monitoring customer analytics and KPIs to reinforce the value of the customer solution, identify areas to improve customer experience, and optimize the solution.
  • Facilitating Executive Business Reviews (EBRs) in collaboration with Account Management, using the Success Plan and business case to demonstrate impact, value delivered, and opportunities for growth.
  • Delivering an outstanding customer experience to support our brand promise of delivering superior outcomes and to support and identify cross-sell and upsell of services and products.
  • Actively monitoring customer engagement signals and sentiment; logging risks and opportunities in CRM and triggering internal playbooks where applicable.

Qualifications include:

  • A minimum of 3 years of experience in customer success, technical account management, sales engineering, or similar roles responsible for driving customer success and product/service adoption.
  • A minimum of 3 years of experience in customer management within AI and data solutions, focusing on growth, adoption, retention, and issue resolution at both the business owner and senior executive levels.
  • Excellent organizational skills and ability to establish milestones and keep success plans on task.
  • Adept at handling internal and external escalations.
  • Exceptional ability to communicate and foster positive business relationships, and comfortable facilitating change and being accountable for driving success with customers.
  • Experience in leading, adopting, and driving change internally or externally.
  • Experience in identifying, translating, and prioritizing customer issues and needs into business or solution requirements.
  • Demonstrated success as a trusted advisor to senior executives in large organizations and ability to build success plans.
  • An understanding of how organizations measure value realization and drive revenue.
  • Experience in recurring revenue sales models and renewal processes is an advantage.

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