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Mobile Device Support Specialist
2 weeks ago
**Job Overview**
Temple Recruitment is seeking a skilled Mobile Device Support Specialist to join their team.
This full-time temporary position will involve supporting staff with the deployment, configuration, and lifecycle of mobile devices and services.
- Assist IT Asset Management in forecasting demand for devices
- Maintain in-depth knowledge of cutting-edge mobile technology and services
- Provide excellent customer service and exercise sound judgment to resolve problems
The ideal candidate will have some experience with mobile devices and their usage in a mid to large-size enterprise.
Responsibilities:- Provision and configure mobile devices for new hires and existing users
- Dispatch devices for internal users experiencing hardware issues
- Respond promptly to technical support escalations via phone, email, and cases
- Manage device inventory, including recycling and disposal preparation
The successful candidate will work collaboratively with various teams to identify and resolve escalations and optimize processes.