Client Success Advocate

2 weeks ago

Kilkenny, Kilkenny, Ireland beBeeCustomer Full time €38,000 - €58,000
Customer Support Specialist

We are seeking a skilled Customer Support Specialist to join our team. As a key member of our customer-facing department, you will be responsible for providing exceptional support to our clients via phone, email, or the ticketing system.

You will analyze and resolve technical issues while advising customers on how to use our software effectively. After an initial training period, you will take on customer consulting, installation, and training responsibilities, ensuring seamless integration of our hotel software into their daily operations.

This is a dynamic role that requires strong social skills, empathy, and a respectful approach towards customers, colleagues, and partners. You will collaborate with internal teams and external service providers to improve our products and services.

  • Key Responsibilities:
  • Provide technical support and consulting to customers and business partners via various channels.
  • Analyze and resolve technical issues in accordance with internal standards and guidelines.
  • Maintain and update the ticketing system and internal knowledge database to optimize support processes.
  • Plan and conduct user training sessions to ensure effective software usage.
  • Enhance customer satisfaction by delivering tailored solutions and first-class service.
  • Collaborate within the team and with other departments to improve the software and services.
Requirements

To succeed in this role, you will need the following qualifications:

  • A degree in hospitality, tourism management, IT, or a related field (or equivalent experience).
  • Experience in the hotel industry or solid knowledge of the hospitality sector.
  • Strong computer skills and a keen interest in IT topics, particularly hotel software and digital solutions.
  • Fluent English language skills to communicate professionally with national and international customers.
  • Eloquent and confident communication skills, with the ability to maintain a friendly and professional tone even in stressful situations.
About Us

We value diversity and promote equal opportunities in our organization. Our hybrid work model allows for a balance between remote and office work. We are committed to providing a supportive environment for our employees to grow and develop in their careers.

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