Service Delivery Coordinator

4 days ago


Dublin, Dublin City, Ireland Eir evo Full time
About eir evo

eir evo is a leading provider of cybersecurity solutions. Our Security Operations Centre plays a vital role in safeguarding and monitoring our clients' organisations. We are seeking a seasoned Service Delivery Coordinator to join our team, responsible for the successful onboarding of SOC customers.

Responsibilities:

  • Coordinate the onboarding process for SOC customers, ensuring efficient integration.
  • Build and maintain strong relationships with key client stakeholders.
  • Proactively address client concerns and queries, delivering timely resolutions.
  • Develop and refine the onboarding process to meet customer needs.
  • Collaborate with internal teams to align onboarding processes with security best practices.
  • Work closely with the eir evo Project Management Team to deliver customer projects on time and within timelines.
  • Ensure Key SOC engagements occur before customer 'go live' dates are agreed.
  • Document and transition customer-specific SOC requirements to Operations.
  • Maintain detailed onboarding plans and chair weekly meetings to ensure service progression.
  • Ensure thorough handovers to the SOC Operations team, with all requirements, documentation, and processes in place.
  • Serve as Single Point of Contact for Customers, delivering exceptional onboarding experiences.


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