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Social Media Content Moderator Specialist

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Dublin, Dublin City, Ireland Cpl Healthcare Full time

Cpl Healthcare is committed to creating a better and safer online environment for all users. As a Content Moderator Specialist, you will play a critical role in achieving this goal by investigating and resolving reported content on social media platforms.

You will be responsible for:

  • Investigating and resolving reported issues, such as requests for account support or potentially abusive content
  • Using market knowledge and insights to find solutions to improve the support of our client's community of users
  • Gathering, analyzing, and utilizing data to develop ways to improve the overall user experience
  • Recognizing trends and patterns and escalating issues to the global team
  • Identifying inefficiencies in workflows and suggesting solutions

This is an excellent opportunity to work in a professional multicultural team, gain valuable transferable skills, and build a great network of friends and professionals in a vibrant business culture.