Process Optimization Engineer

4 days ago


Limerick, Limerick, Ireland Kneat Solutions Full time

We are committed to empowering regulated organizations to move beyond paper-based validation. At Kneat Solutions, our goal is to provide innovative, digitized solutions through continuous software development.

In 2014, after eight years of intense software development, we introduced the world's most advanced validation software. This groundbreaking solution accelerates the validation process in the Life Sciences sector, delivering precision, transparency, and intelligence. Leading Life Sciences companies rely on our solution.

We are looking for a skilled Process Engineer to join our expanding Professional Services team. This role requires ensuring customers obtain maximum value from our products.

Key Responsibilities:

  • Overseeing professional services, including customer process mapping and implementation in the Kneat software platform
  • Offering pre- and post-sale support to the global sales team and potential customers
  • Customer and partner training on using and configuring the Kneat system
  • Creating and updating training materials, including customer-specific and generic work instructions
  • Serving as a Subject Matter Expert for Kneat's technology and its applications
  • Identifying areas for business process improvement to enhance the Kneat product and delivery capability
  • Collaborating with the sales team on account strategy and identifying additional opportunities in existing accounts
  • Ensuring the success of customer pilots through effective process mapping and training
  • Supporting relevant departments to assist with design and introduction of product enhancements and new features

Requirements:

  • Degree in a relevant discipline (Engineering or Science)
  • Experience in the Life Sciences industry
  • Understanding of project management and processes such as Validation, Manufacturing, and Quality Management
  • Effective communication skills, both verbal and written
  • Strong organizational, time management, and problem-solving skills
  • A positive nature, can-do attitude, and teamwork capabilities

We offer:

  • An environment that fosters teamwork and collaboration
  • A successful, high-growth company with a strong culture
  • Competitive salary and benefits
  • Flexible work arrangements
  • Opportunities for growth and professional development


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