
Service Consultant
2 weeks ago
**Job Title:** Service Advisor
We are seeking a highly skilled and experienced Service Representative to fill this role.
The Role:
This is an excellent opportunity to work in a growing industry sector as a Customer Service Liaison.
- Answering the telephone and booking in customers for services
- Maintaining a daily diary
- Welcoming customers to the showroom and checking their details on arrival
- Documenting the customers' car problems and passing the information to the mechanics
- Consulting with mechanics about repairs
- Answering questions about service outcomes (after consulting with the mechanic if necessary)
- Consulting with customers and mechanics to schedule car check-ups and service appointments
- Giving the customer, an approximate cost and time it will take for repairs to be completed
- Invoicing the service charge and receiving payment
**Key Skills & Experience:**
- Previous Reception/ Service/ After Sales experience
- Prior experience in the motor industry would be a distinct advantage
- Initiative-taking professional with excellent customer service skills
- Excellent administration skills
- Collaborator
- Strong interpersonal, written, and communication skills
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