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Patient Experience Manager
3 weeks ago
We are seeking a highly skilled and experienced Patient Experience Manager to lead our team in delivering exceptional patient experiences. As a key member of our senior leadership team, you will be responsible for developing and implementing strategies to improve patient satisfaction and experience.
The primary responsibilities of this position include:
- Leading the development and implementation of strategies to improve patient satisfaction and experience;
- Collaborating with other departments to achieve shared goals and objectives, including developing and implementing strategic plans;
- Providing coaching and mentoring to team members to enhance their skills and abilities;
- Identifying and addressing potential risks and opportunities to improve patient experience;
Key Responsibilities
- Lead the development and implementation of strategies to improve patient satisfaction and experience, including conducting patient surveys and focus groups;
- Collaborate with other departments to achieve shared goals and objectives, including developing and implementing strategic plans;
- Provide coaching and mentoring to team members to enhance their skills and abilities, including developing and delivering training programs;
- Identify and address potential risks and opportunities to improve patient experience, including developing and implementing risk mitigation strategies;
Service Delivery
- Ensure the team delivers a high-quality service to patients and visitors, including answering calls and responding to queries;
- Ensure that all patients are treated with dignity and respect, including providing individualised care and attention;
- Be proactive in identifying and reporting issues relating to IT, fixtures & fittings or cleanliness;
- Ensure the admin service for the various areas manages patient data in accordance with the requirements of GDPR;
Personal and Professional Responsibilities
- Adhere to the Hospital's mission and Vision;
- Maintain patient confidentiality including authorisation of the release of medical information;
- Above all other duties and responsibilities, the safety and well-being of our patients and employees comes first;
