System Administrator IT

1 week ago


Dublin, Dublin City, Ireland beBee Careers Full time
Job Description

We are seeking a highly motivated individual to join our IT Department as a System Administrator IT. This role is key for the Level 2 Technical Support of End Users across our organization and will be responsible for the day-to-day management of the system administration area, installation, configuration, maintenance, operations, and security of enterprise information systems.

Key Responsibilities:

  • First Point of Contact: Act as the initial contact for all IT queries.
  • End-User IT Support: Respond to IT Service desk tickets, ensuring accurate documentation in line with ITIL practices.
  • Incident Management: Handle IT requests and incident reports, prioritizing and escalating as necessary.
  • Onboarding and Offboarding: Manage IT employee onboarding and offboarding processes, including user inductions.
  • Account Administration: Administer user accounts across various systems.
  • Hardware and Software Support: Provide support for hardware (desktops, laptops, smart devices) and software application installations.
  • Documentation: Create and maintain troubleshooting guides and training materials.
  • Implementation Support: Support the implementation of new IT hardware and applications, liaising with stakeholders and vendors.
  • General IT Tasks: Build and deploy laptops using Intune, patch network points, troubleshoot printer problems, and support standard software packages.
  • System Administration: Execute standard tasks such as reviewing system logs, monitoring jobs, and responding to system alerts.
  • Team Support: Assist the wider IT team with the development, testing, and transition of new or upgraded applications and services.

Education and Experience:

  • Minimum 2 years as a desktop support analyst in IT infrastructure support and service delivery, ideally in an ITIL environment.
  • Qualifications: Recognized IT qualifications or certifications (e.g., ITIL Foundation, Microsoft Modern Desktop Associate, MS Security Admin Associate, CompTIA A+) are advantageous.
  • Customer Service: Essential good customer service skills.
  • Issue Resolution: Demonstrated ability to resolve IT issues in a large-scale organization with multiple IT resolver groups.
  • Technical Skills: High-level experience with MS Azure Active Directory (EntraID, Exchange Online, Intune), Windows 11, Microsoft Office suites (Office 365), Teams, SharePoint, and WiFi deployments (LTE routers and gateways).
  • Cyber Security: Knowledge of cyber security topics.

Core Requirements:

  • Language Skills: Effective communication skills in English, both written and oral (Proficient User – C1).
  • Problem Solving: Strong problem-solving abilities.
  • Teamwork and Initiative: Ability to work both in a team and independently.
  • Pressure Handling: Ability to work under pressure with competing priorities.


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