System Administrator IT
1 week ago
We are seeking a highly motivated individual to join our IT Department as a System Administrator IT. This role is key for the Level 2 Technical Support of End Users across our organization and will be responsible for the day-to-day management of the system administration area, installation, configuration, maintenance, operations, and security of enterprise information systems.
Key Responsibilities:
- First Point of Contact: Act as the initial contact for all IT queries.
- End-User IT Support: Respond to IT Service desk tickets, ensuring accurate documentation in line with ITIL practices.
- Incident Management: Handle IT requests and incident reports, prioritizing and escalating as necessary.
- Onboarding and Offboarding: Manage IT employee onboarding and offboarding processes, including user inductions.
- Account Administration: Administer user accounts across various systems.
- Hardware and Software Support: Provide support for hardware (desktops, laptops, smart devices) and software application installations.
- Documentation: Create and maintain troubleshooting guides and training materials.
- Implementation Support: Support the implementation of new IT hardware and applications, liaising with stakeholders and vendors.
- General IT Tasks: Build and deploy laptops using Intune, patch network points, troubleshoot printer problems, and support standard software packages.
- System Administration: Execute standard tasks such as reviewing system logs, monitoring jobs, and responding to system alerts.
- Team Support: Assist the wider IT team with the development, testing, and transition of new or upgraded applications and services.
Education and Experience:
- Minimum 2 years as a desktop support analyst in IT infrastructure support and service delivery, ideally in an ITIL environment.
- Qualifications: Recognized IT qualifications or certifications (e.g., ITIL Foundation, Microsoft Modern Desktop Associate, MS Security Admin Associate, CompTIA A+) are advantageous.
- Customer Service: Essential good customer service skills.
- Issue Resolution: Demonstrated ability to resolve IT issues in a large-scale organization with multiple IT resolver groups.
- Technical Skills: High-level experience with MS Azure Active Directory (EntraID, Exchange Online, Intune), Windows 11, Microsoft Office suites (Office 365), Teams, SharePoint, and WiFi deployments (LTE routers and gateways).
- Cyber Security: Knowledge of cyber security topics.
Core Requirements:
- Language Skills: Effective communication skills in English, both written and oral (Proficient User – C1).
- Problem Solving: Strong problem-solving abilities.
- Teamwork and Initiative: Ability to work both in a team and independently.
- Pressure Handling: Ability to work under pressure with competing priorities.
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