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Escalation Resolution Specialist

3 weeks ago

Dublin, Dublin City, Ireland beBee Careers Full time
About the Role

We are seeking a highly skilled Escalation Resolution Specialist to join our team. As an Escalation Resolution Specialist, you will be responsible for coordinating efforts to resolve complex, critical customer issues.

You will work independently to prioritize all related escalation tasks and collaborate with our on-call engineers to identify Service disruptions. You will also coordinate with other teams such as Sales, Professional Services, Support, and Engineering to effectively resolve escalated situations.