Technical Support Expert

5 days ago


Galway City, Ireland Cpl Healthcare Full time
Overview

Cpl Healthcare is a multinational medical devices and healthcare company seeking a skilled Technical Support Associate in Galway, Ireland.

The successful candidate will join the EME/APAC Technical Support Team Lead in a fast-paced environment.

Job Responsibilities
  1. Customer Interaction: Receive inbound customer calls and email communications, addressing them in a professional and friendly manner.
  2. Troubleshooting: Provide first-level support in resolving customer complaints across the designated product range by analyzing customer problems and asking relevant questions.
  3. Documentation: Document complaints and inquiries using established guidelines and procedures to ensure accurate records.
  4. Communication: Communicate complaint investigation conclusions to customers through written reports and phone conversations.
  5. Mailbox Management: Review, prioritize, and manage group mailboxes to ensure all inquiries and complaints are actioned as per procedures.
  6. Resolution and Improvement: Resolve and address any complaints or inquiries within specified targets, continually evaluating opportunities to drive process improvements that positively impact the customer experience.
Requirements
  1. Qualifications: A 3rd Level Certificate, Diploma, or Degree in a relevant discipline (e.g., Science, Biomedical, Medical Transcription, Healthcare Services, Nursing, Engineering).
  2. Language Skills: Fluent German and English is essential for this role.
  3. Experience: Minimum of 1-year experience working in a medical/clinical environment or in a customer-facing support role in an associated industry.
  4. Skills: Demonstrates problem-solving methodologies, attention to detail, critical thinking, and experience investigating and resolving complex issues. Proficient in MS Office applications (Word, PowerPoint, Excel, Outlook). Strong written and verbal communication skills.


  • Galway City, Ireland Tbwa ChiatDay Inc Full time

    Empower customers worldwide with exceptional technical support services as a Technical Support Expert at Diligent. Our mission is to make the world a more sustainable, equitable and better place.About UsDiligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Our technology empowers...


  • Galway City, Ireland Cpl Healthcare Full time

    Job SummaryCpl Healthcare seeks a highly skilled Senior Field Applications Specialist to join our global team. In this role, you will provide technical support and training to clients worldwide, collaborating closely with our Applications Engineering team. Your expertise in single-use systems and technologies will be invaluable in adapting our platforms to...


  • Galway, Galway, Ireland TN Ireland Full time

    We are hiring a Sales and Service Cloud Technical Support Expert to join our team in Galway, Ireland. As a member of our Sales and Service Cloud V2 (CNS) team, you will be responsible for providing technical support to SAP customers using SAP Cloud for Customers.Your primary focus will be on ensuring customer satisfaction and centric mindset, while working...


  • Galway, Galway, Ireland Cregg Group Full time

    About the RoleWe are seeking a highly skilled Desktop Support Expert to join our team. As a Desktop Support Expert, you will be responsible for providing technical support to our clients' employees, including setting up user devices and maintaining network security.This is an excellent opportunity for someone who is passionate about delivering high-quality...


  • Galway City, Ireland Tbwa ChiatDay Inc Full time

    At Diligent, we are dedicated to empowering leaders with the technology, insights, and connections they need to drive greater impact and accountability. We created the modern governance movement, and our employees are passionate, smart, and creative people who not only want to help build the software company of the future but also want to make the world a...


  • Galway, Galway, Ireland CMS Distribution Full time

    CMS Distribution is seeking a skilled Technical Help Desk Expert to join our IT & Technical Support team. As a key member of the team, you will provide technical support services to our customers, resolving technical issues and delivering exceptional customer experiences.ResponsibilitiesThe role involves handling all support tasks, resolving technical...


  • Galway, Galway, Ireland TN Ireland Full time

    ResponsibilitiesThe Technical Quality Expert will be responsible for:Maintaining and improving the quality management system in line with ISO 9000 standards.Ensuring adherence to country-specific QESH standards.Developing and optimizing quality procedures.Coordinating internal and supplier audits.Handling deviations, complaints, and CAPA tracking.Approving...


  • Galway City, Ireland Nordson Full time

    About the RoleThe Product Development Technician II plays a crucial role in supporting engineers with setup and calibration tasks, rework, and quality testing. This position requires a high level of technical expertise and attention to detail.Key ResponsibilitiesDesign and develop delivery systems for client companies, ensuring efficient and effective...


  • Galway, Galway, Ireland TOBIN CONSULTING ENGINEERS Full time

    We are seeking an expert in technical advisory services to join our team at TOBIN CONSULTING ENGINEERS. As a Technical Advisory Services Expert, you will be responsible for providing guidance on building compliance and health and safety matters.We are looking for an individual with a strong understanding of Irish Building Regulations and the ability to...

  • Technical Writer

    7 days ago


    Galway City, Ireland Schneider Electric Full time

    Job Summary: As a Technical Writer specializing in DCIM, you will be responsible for developing clear, concise, and comprehensive documentation for our DCIM software and solutions.You will work closely with product managers, engineers, and other stakeholders to gather information and translate complex technical concepts into user-friendly content.Key...


  • Galway, Galway, Ireland Supermac's Full time

    About the Role:The successful candidate will be responsible for maintaining the technical stability and performance of Supermac's IT systems. This includes troubleshooting issues, managing assets, and providing expert advice to staff members.Responsibilities:Sustain and develop company IT infrastructure, encompassing network architecture, hardware, and...


  • Galway, Galway, Ireland Diligent Corporation Full time

    The Challenge AheadWe are seeking an enthusiastic and self-motivated Technical Support Specialist to join our team. As a Tier 2 Engineer, you will be well-trained and able to handle most types of general support issues, without 'cherry-picking' tickets. Your performance will be mainly measured by the number of tickets solved per day and by your CSAT rating,...

  • Financial Expert

    2 days ago


    Galway City, Ireland Benchmark Recruitment Full time

    About Benchmark RecruitmentWe are a leading recruitment agency specializing in placing top talent in accounting and finance roles. Our team of experts has an in-depth understanding of the industry and can provide tailored solutions to meet your needs.This exciting opportunity for an Audit Manager will see you join our dynamic team in Galway, working on a...


  • Galway City, Ireland Schneider Electric Full time

    Key ResponsibilitiesDevelop user manuals, installation guides, product specifications, and online help systems for DCIM software.Collaborate with subject matter experts (SMEs) to gather detailed information about DCIM products and features.Organize and manage documentation projects, ensuring timely updates and version control.Review and edit documentation...


  • Galway City, Ireland Sap Full time

    About the RoleWe are looking for a highly skilled Technical Support Associate to join our Sales and Service Cloud V2 (CNS) team.The ideal candidate will have strong troubleshooting and root cause analysis skills, with a passion for learning and sharing knowledge with others.You will have the opportunity to work with cutting-edge technologies, including CI/CD...

  • Technical Support

    4 weeks ago


    Galway, Galway, Ireland Collins McNicholas Full time

    Technical Services Associate - Permanent - Galway - English with German The Technical Support Associate documents complaints and inquiries on product distributed by our client. The role provides first line technical support to end users, distributors and commercial teams via phone, web-based tools and e-mail. Technical support assists the customer by...

  • Technical Support

    2 days ago


    Galway, Galway, Ireland TN Ireland Full time

    Social network you want to login/join with:Technical Support - English & German, GalwayClient:Location: Galway, IrelandJob Category: OtherEU work permit required: YesJob Reference:57acc4f4e6f2Job Views:2Posted:28.03.2025Expiry Date:12.05.2025Job Description:Technical Services Associate - Permanent - Galway - English with GermanThe Technical Support Associate...


  • Galway City, Ireland Prevos Solutions Full time

    We are seeking a seasoned IT professional to fill the position of Senior IT Support Engineer at Prevos Solutions.Responsibilities will include:Managing and resolving complex IT issuesMaintaining and supporting Microsoft 365 environmentsImplementing Disaster Recovery solutionsProviding technical guidance to junior members of the teamBenefits and...


  • Galway City, Ireland Life Science Recruitment Full time

    Salary and BenefitsThe Product Development Technician provides technical support to engineers in set-up and calibration tasks, as well as performing rework and quality testing related to the production of parts, components, subassemblies, and final assemblies. The role comes with a competitive salary package, including top pay, pension, healthcare, yearly...


  • Galway, Galway, Ireland Independent Search Solutions Full time

    We are seeking a Theatre Support Expert to join our team at Independent Search Solutions. The successful candidate will work closely with our sales team to provide technical advice and training on the safe and effective use of our products and surgical techniques.The ideal candidate will have a minimum of 2 years previous experience working in surgery (scrub...