Cyber Security Hardware Engineer
5 days ago
About the Role
We are seeking an experienced and motivated IT Field Engineer to join our team on a permanent basis. The ideal candidate will have strong problem-solving skills, excellent communication abilities, must have their own vehicle and the flexibility to travel to different locations as needed.
Responsibilities
The successful candidate will provide on-site technical support, troubleshooting hardware and software issues, and ensuring optimal IT performance for clients based outside of Dublin. Key responsibilities include:
- Implementing and maintaining computer hardware, software, and networks at client locations.
- Resolving technical issues, including connectivity, hardware failures, and software malfunctions.
- Providing support for IT infrastructure, including servers, printers, and mobile devices.
- Assisting with network configuration, security settings, and system updates.
- Performing routine maintenance and upgrades on IT systems to ensure optimal performance.
- Collaborating with internal and external stakeholders to resolve complex issues.
- Documenting all service requests, troubleshooting steps, and resolutions.
- Ensuring compliance with company policies and industry standards for IT security and data protection.
- Traveling to client sites as required, sometimes on short notice.
Requirements
The ideal candidate will possess:
- A degree in Information Technology, Computer Science, or a related field.
- Proven experience in IT support, field engineering, or a related role.
- Strong knowledge of M365, Active Directory & Entra ID (AAD), Hardware & Software applications, server experience networking and troubleshooting methodologies.
- Familiarity with cloud platforms, VPNs, and remote desktop tools.
- Excellent problem-solving skills, strong customer service and communication skills.
- A valid clean driver's license and willingness to travel.
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