Global Customer Care Professional

5 days ago


Dublin, Dublin City, Ireland Headhunt International Full time
About the Company

Headhunt International is a leading recruitment agency specializing in IT and technology roles. With a strong presence in Athens, Greece, we offer a unique opportunity for professionals to join a dynamic team and advance their careers.

About the Job

We are currently seeking a Customer Service Representative to join our team. In this role, you will be responsible for:

  1. Providing exceptional customer service and resolving technical issues.
  2. Using your sales expertise to identify customer needs and deliver effective solutions.
  3. Guiding customers through complex processes, such as billing inquiries and transactions.
  4. Building trust with customers by actively listening to their concerns and addressing them promptly.
  5. Maintaining up-to-date knowledge of products and services to provide informed support.
  6. Working collaboratively with colleagues to achieve shared goals.
  7. Continuously learning and improving your skills to stay ahead of customer expectations.
About You

To succeed in this role, you will need:

  • A strong foundation in Spanish language skills.
  • Excellent communication and interpersonal skills.
  • Sales experience, preferably in consumer products and services.
  • Tech-savviness to troubleshoot customer problems.
  • Strong analytical and problem-solving skills.
  • An empathetic approach to understanding customer needs.
  • A passion for learning and growth.


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