Global Customer Care Professional
5 days ago
Headhunt International is a leading recruitment agency specializing in IT and technology roles. With a strong presence in Athens, Greece, we offer a unique opportunity for professionals to join a dynamic team and advance their careers.
About the JobWe are currently seeking a Customer Service Representative to join our team. In this role, you will be responsible for:
- Providing exceptional customer service and resolving technical issues.
- Using your sales expertise to identify customer needs and deliver effective solutions.
- Guiding customers through complex processes, such as billing inquiries and transactions.
- Building trust with customers by actively listening to their concerns and addressing them promptly.
- Maintaining up-to-date knowledge of products and services to provide informed support.
- Working collaboratively with colleagues to achieve shared goals.
- Continuously learning and improving your skills to stay ahead of customer expectations.
To succeed in this role, you will need:
- A strong foundation in Spanish language skills.
- Excellent communication and interpersonal skills.
- Sales experience, preferably in consumer products and services.
- Tech-savviness to troubleshoot customer problems.
- Strong analytical and problem-solving skills.
- An empathetic approach to understanding customer needs.
- A passion for learning and growth.
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