Community Engagement Manager
2 weeks ago
About the Role
Foster a vibrant community atmosphere in a premier office development, leading the operation of our client's member's lounge. As the primary point of contact for members, tenants, and guests, you will provide timely and professional support to ensure excellent guest services and smooth operations.
Main Responsibilities
- Maintain operational efficiency and monitor service standards, communicating business updates and addressing complaints with discretion.
- Drive membership growth by conducting space tours, following up on membership forms, and inducting new members.
- Engage with members to manage event/room bookings, gather feedback via CRM, and recommend tailored solutions to enhance lounge utilisation.
- Oversee all team members working with the studio space and collaborate with the Community Manager to ensure smooth service delivery and effective communication across departments.
The Ideal Candidate
- Share our core values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, and Stronger Together.
- Experience in managing a team in a customer-facing environment, with knowledge of basic HR processes.
- Demonstrate expertise in stakeholder management with clients and peers, thriving under pressure and showing proactivity and intuition.
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