Product Experience Strategist

4 days ago

Dublin, Dublin City, Ireland beBeeCustomerSuccess Full time €60,000 - €120,000
Job Description

As a Customer Success Manager, you will be the main point of contact for our customers from a product perspective, ensuring they get value from the product. You will own product education and strategy, account reviews, webinars, and general product-based correspondence with our customers to build strong relationships that extend through the lifecycle of the customer.

Location: Dublin, Ireland.

Key Responsibilities
  • Developing strong, positive relationships with customers by acting as their primary point of contact for all things product.
  • Being a customer advocate by mediating between customer requests and company vision while voicing their needs to the internal team.
  • Understanding the customer's business, goals, metrics, and challenges to provide personalized assistance.
  • Continuously monitoring customer usage and behavior to identify any issues or areas where customers may need support.

You will also provide strategic consultation to customers on best practices to push for value, update them about changes and modifications to the product, conduct regular account reviews, and build success plans with the customer. Additionally, you will own renewals and retention of revenue for your book of business, initiate collaborations for case studies, gather and share customer feedback with product teams, and investigate and escalate any technical issues a customer encounters.

Requirements
  • At least 2 years in a Customer Success/Solutions Engineer/Account Management/Onboarding role in a B2B SaaS company.
  • Experience managing a book of business; knowing how to segment, prioritize, and engage with customers efficiently and effectively.
  • Have owned technical demos and understand how to demonstrate value.
  • Can identify customer pain and goals by asking good discovery questions.
  • Have basic sales acumen to aid a successful AE partnership – they own product expansion in your book.
Bonus Requirements
  • Experience working with customer engagement/analytics products.
  • UI/UX expertise.
  • More expert technical acumen.
  • Fluency in additional languages.
Seniority level
  • Entry level
Employment type
  • Full-time
Industries
  • Software Development

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