German Speaking Quality Assurance Expert

2 days ago

Naas, Co Kildare, Ireland beBeeQualityAssurance Full time €45,000 - €55,000

Job Title: Quality Assurance Specialist

This is an exciting opportunity to work on a quality control project with our client, focusing on internet-based searching and video sharing platforms.

As a Quality Assurance Specialist, you will be responsible for the overall quality performance of the operation by encouraging simplified and streamlined issue handling.

You will be accountable for achieving both external and internal quality metrics, focusing on efficiency, continuous improvement in customer and client satisfaction.

  • Daily completion of quality reviews and appeal reviews
  • Deliver quality feedback to team members on completion of quality sample and appeal reviews
  • Execute actions for individuals and/or teams to maintain or improve SLA performance

Key Responsibilities:

  • Participate in daily huddles with the QA Team Lead and Quality Analysts supporting the project in all locations
  • Conduct root cause analysis of quality errors and provide corrective solutions to the QA Team Lead
  • Identify risks to the QA SLA and report to the QA Team Leader in a timely and efficient manner
  • Identify quality trends for the market/agents supported and develop corrective solutions
  • Report bugs and continually check if bugs have been resolved
  • Work with team members and colleagues to ensure enough grey area cases are reported
  • Develop process tests weekly or monthly and use results to conduct team refresher training or individual feedback
  • Conduct internal and external calibration exercises to ensure alignment within the internal team and the client
  • Contribute to the innovation process by submitting new ideas or process improvements

Required Skills and Qualifications:

  • C1/C2 level in written and spoken German, plus fluency in English is essential for this role
  • Previous experience as a Quality Analyst or informal career path in a QA team is desirable
  • Experience working within a customer-focused environment
  • Ability to effectively and accurately communicate feedback
  • Ability to impart positive and negative feedback in one-to-one and group forums
  • Excellent verbal and written communication skills
  • Excellent technical aptitude including fluency in Excel reporting
  • Proven ability to consistently meet or exceed performance-related targets
  • Strong analytical skills
  • High attention to detail
  • Positive can-do attitude
  • Competencies: Solutions Oriented, Initiative, Collaboration, Organisational Commitment, Customer Focus, Organisation & Planning, Analysis & Attention to detail, Resilience & Adaptability, Creativity and Innovation

  • Quality Assurance Officer

    3 weeks ago

    Naas, Co Kildare, Ireland Nua Healthcare Services Full time

    Nua Healthcare Services (Nua) is one of Ireland's leading Private Healthcare Providers, specialising in Residential and Supported Living Services, to both Children and Adults with a range of complex support needs.We are seeking applications from energetic and enthusiastic individuals to join our team for the above positions. The successful candidate will be...

  • Quality Assurance Specialist

    2 days ago

    Naas, Co Kildare, Ireland beBeeQuality Full time €35,000 - €55,000

    Job OverviewThis role offers the opportunity to work with a high-profile client specializing in internet-based searching and video sharing platforms.As a Junior Quality Assurance Specialist, you are responsible for ensuring the overall quality performance of the operation by encouraging simplified and streamlined issue handling.You will be accountable for...

  • Food Safety and Quality Assurance Lead

    2 days ago

    Naas, Co Kildare, Ireland beBeeAssurance Full time €34,000

    Job Title:Quality Assurance SupervisorJob Description:We are seeking a skilled Quality Assurance Specialist to lead our quality management systems and ensure the production of safe, high-quality products that meet customer specifications.The successful candidate will be responsible for implementing and maintaining our Food Safety and Quality Management...

  • Quality Assurance Supervisor

    2 days ago

    Naas, Co Kildare, Ireland Irish Dog Foods Ltd. Full time

    Ensuring the implementation of Quality Management systems for IDF. Plan, organise, co-ordinate and direct the effective measurement monitoring and reporting on the qualitative and regulatory aspects of Pet Food production. Deliver safe products to meet customer specifications while ensuring robust controls are measured, maintained and corrective action...

  • Quality Performance Specialist

    2 days ago

    Naas, Co Kildare, Ireland beBeeQuality Full time €36,000 - €56,000

    Junior Quality Assurance PositionThis opportunity allows for collaboration with a high-profile client specializing in search and video sharing services. As a Junior Quality Analyst, your responsibilities will include quality performance management to ensure streamlined issue resolution.

  • Quality Assurance Technician- Food Industry

    3 weeks ago

    Naas, Co Kildare, Ireland Next Generation Full time

    Job Title: QA TechnicianLocation: Naas, Co. KildareEmployment Type: Full-time, On-siteCompany OverviewOur client is a leading food manufacturing company with a strong reputation for quality and innovation. As part of their continued growth, they are expanding their quality team and seeking a QA Technician to support their operations in Naas.Role...

  • Quality and Safety Administrator

    1 hour ago

    Naas, Co Kildare, Ireland Nua Healthcare Limited Full time

    Join to apply for the Quality and Safety Administrator role at Nua Healthcare Services.Location: Naas, County Kildare, IrelandSalary: As per Company scaleOverviewNua Healthcare Services (Nua) is one of Ireland's leading Private Social & Healthcare Providers, specialising in Residential and Supported Living Services, to both Children and Adults with a range...

  • Senior Data Governance Specialist

    8 hours ago

    Naas, Co Kildare, Ireland beBeeDataProtection Full time €45,000 - €65,000

    The role of a Data Protection Specialist is crucial in ensuring that client policies are upheld by analyzing requests under European Law.Key Responsibilities:Handle users' data protection requests for various workflowsReview and process incoming data protection requests through online tools in German and other markets as requiredEvaluate the validity of each...

  • Expert Mental Health Professional

    4 days ago

    Naas, Co Kildare, Ireland beBeePsychology Full time

    Senior Psychologist Job Opportunity in Naas, KildareWe are seeking a skilled and experienced Senior Psychologist to join our team in Naas, Kildare. As a Senior Psychologist, you will be responsible for providing high-quality psychological services to individuals with complex mental health needs.The ideal candidate will have a post-graduate qualification in...

  • Visionary Planning Expert

    3 days ago

    Naas, Co Kildare, Ireland beBeeStrategic Full time €120,000 - €145,000

    Job Title: Strategic PlannerJob Description:As a senior leader, you will lead the end-to-end planning strategy and consenting activities for a diverse portfolio of renewable energy projects. This role offers the opportunity to guide a high-performing team through the full development cycle, from planning and environmental assessment through to stakeholder...