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Restaurant Operations Manager

3 weeks ago

The Municipal District of Nenagh, Ireland TN Ireland Full time

At TN Ireland, we are seeking a highly skilled Restaurant Operations Manager to oversee the daily food and beverage operations of our hotel. Reporting to the General Manager, you will be responsible for overseeing the running of key functions and have a key role in maximising opportunities in our restaurant and bar.

Your responsibilities will include ensuring that the food and beverage service team are developed in a structured manner, providing exceptional customer service, and achieving all food and beverage operational key targets. You will also be responsible for training, stock control, payroll management, and cash procedures.

The ideal candidate will have a strong background in hospitality management with extensive F&B managerial experience. You will inspire your team to deliver excellent customer service and be passionate about the guest experience from start to finish, while having a strong focus on business efficiency and performance.

Duties & Responsibilities:
  • To maintain the highest standard of customer service by promoting and encouraging a friendly and efficient service to all guests and inspiring & motivating your team to do likewise.
  • To deal with customer queries and complaints in a friendly, efficiently, and courteous manner.
  • To promote good communications within your team so that all staff are aware of the business within the hotel any change, standards of service etc.
  • To set a good example for the staff regarding punctuality, attendance, attitude and hygiene.
  • To be actively involved in the training and re-training of new and existing staff, ensuring staff are equipped to work in a fast-paced busy restaurant/bar on all shifts.
  • To ensure rostered hours are adhered to and staff do not work outside of hours without management request and that labour is always controlled.
  • To assist in establishing, implementing, and re-training on standards of performance (SOP) within the service areas, ensuring all standards are followed and all employees are trained in the delivery of same.
  • To ensure that security systems & procedures relating to the bar stock and cash are implemented, till procedures are followed correctly and cashed up as per SOP's.
  • To be responsible for maintaining correct levels of bar stock and carry out monthly stocktake of all assets within the department.
  • To ensure all deliveries are checked in correctly and that all relevant delivery dockets/invoices are correct and signed for same.
  • To ensure that the gross margin is maximised through the implementation and monitoring of established Bar Controls/Procedures, being familiar with stock ordering, goods inwards, correct storage, approved purchasing agreements.
  • To ensure that all staff are wearing full branded uniform and name badge when they arrive for work and are always fit for service before receiving our customers as per Great National standards, having pride and commitment in your area of work.
  • To actively promote the sale of food and drinks in the bar and devise various promotion campaigns encouraging staff to employ recognised and effective selling techniques.
  • To advise staff of unavailability, composition of dishes (allergen awareness), information relation to drinks, wines, cocktails etc., and any other relevant information to ensure the efficient operation of the Bar.
  • To manage all people related KPI's within the team including performance appraisals, internal training schedules, disciplinary related matters, recruitment attraction and retention campaigns and overall employee engagement and wellbeing for the department and wider hotel team.
  • To achieve the best standards of cleanliness and hygiene for the restaurant through organised cleaning and check that such cleaning is carried out on an on-going basis i.e. morning, throughout the day and end of days service.
  • To ensure that the F&B areas have safe working practices and procedures in operation for both customers and staff and that these procedures are adhered to at all times and all accidents are reported immediately in writing to the relevant members of management.
  • To be fully competent in the Fire Drill procedures and ensure that your staff understand the same.
  • To carry out duty management shifts when required and any other duties that may be assigned from time to time.
  • To attend hotel and departmental meetings as required, ensuring effective communication at all levels to support the maintaining of all company policies and procedures and ensure all necessary information is communicated to all team members.
  • To comply with all legal regulations pertaining to Health, Safety, Fire, Employment legislation and the Intoxicating Liquor Act and to ensure that all hygiene regulations are always adhered to.