Guest Services Representative

2 weeks ago


Cork, Cork, Ireland beBee Careers Full time

Front Office Ambassador

We are seeking an exceptional Receptionist to join our team. As a Front Office Ambassador, you will be the first point of contact for our guests and play a key role in ensuring their stay is enjoyable and memorable.

Responsibilities include:

  • Greeting and welcoming guests as they arrive at the hotel
  • Registering guests and processing their payments
  • Responding to inquiries about in-house facilities and local tourist information
  • Ensuring the security of room keys
  • Updating guest information in the computer system
  • Taking and confirming reservations for guests

About You

We are looking for someone with excellent customer service skills, who can work independently and take initiative. Outstanding communication skills and the ability to remain calm under pressure are essential. Experience in 3/4-star hotels is desired but not essential.

What We Offer

We provide a range of benefits including:

  • Free employee meals on duty
  • 50% Off F&B in all properties
  • €/£60 employee rate on rooms for all Dalata-owned hotels
  • 30% off Friends & Family rate
  • Extra AL day for every year worked (5 days to a maximum of 5 days)
  • Employee Assistance Programme
  • Cycle to Work Scheme/Transport Schemes
  • SAYE (Save As You Earn Scheme)
  • Pension access (Ask your HR Manager for local pension information)
  • Development Opportunities through our Academy - support your career journey
  • Staff Appreciation Initiatives, fun team-building activities and regular charity events

About Us

We bring the heart of hospitality to every hotel we own and operate. Our growth and expansion plans allow us to spread our unique way of caring for our guests further around the world, bringing better experiences to more people. We actively encourage people from all backgrounds and abilities to apply to be part of our team. If you require any accommodations with this application process, please highlight your needs when completing your application.



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