Reservations Coordinator

This role involves managing the booking process for a collection of hotels. You will be responsible for processing reservations, investigating no-shows and ensuring sales opportunities are maximized.

The ideal candidate will have previous experience in an associated role and be passionate about customer care. Fluent written and spoken English is required.

You will work within a team to achieve sales targets and ensure guest requests are communicated effectively.

• Process reservation bookings via email and phone.
• Investigate no-shows with each reception desk.
• Maximize sales opportunities.
• Communicate guest requests to all departments.
• Update hotel availability and maintain the reservations system.

• Previous experience in a similar role.
• Organised and professional individual.
• Passionate about customer service.
• Fluent English language skills.

When you join our company, you become part of a community that values employee experience, customer experience and standards of excellence. We offer competitive salaries, staff discounts, meals on duty and free coffee.

• Competitive salary.
• Discounts on hotel stays and dining.
• Meals on duty and free coffee.
• Career progression and employee wellness programme.

Our leisure centre offers free access for employees, and we provide discounts on spa products and treatments. If you want to make a difference, this is the place for you.