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Technical Support Specialist

3 weeks ago


Dublin, Dublin City, Ireland Cpl Healthcare Full time

At Cpl Healthcare, we are seeking a highly skilled Technical Support Specialist to join our Production Services Operations team.

Job Description:

This is a unique opportunity to work with cutting-edge technology and be part of a dynamic team responsible for ensuring the smooth operation of our systems. As a Technical Support Specialist, you will be the primary point of contact for technical issues and incidents, working closely with internal stakeholders to resolve problems efficiently.

Key Responsibilities:

  • Monitor and respond to technical incidents in a timely manner
  • Collaborate with subject matter experts to identify and implement solutions
  • Develop and maintain technical documentation and procedures
  • Provide operational support for software deployments and system upgrades

We are looking for an individual with excellent problem-solving skills, a strong understanding of technical concepts, and the ability to work effectively in a fast-paced environment.

Requirements:

To be successful in this role, you will need:

  • A degree or experience in applications/software management and monitoring
  • 2 years of experience working in a 24x7x365 multi-shift environment
  • Practical hands-on experience with trouble ticket systems, network monitoring tools, and familiarity with incident management processes

If you have a passion for technology and enjoy working collaboratively with others, we encourage you to apply for this exciting opportunity.