Delicatessen Specialist

This role is an exciting opportunity to join a dynamic food environment and contribute to delivering high-quality fresh meals to customers.

• Assist in the day-to-day operation of the hot & cold deli and the fresh food offering on-site.
• Involved in the preparation, cooking, and serving of hot and cold foods, under the direction of a chef.
• Ensure the deli area provides a variety of fresh, well-presented, and of the highest quality foods at all times of the day whilst operational.
• Able to cook simple dishes, familiar with commercial kitchens, has the appetite to learn new methods and take direction from chef.
• Contribute to menu planning & development to ensure a variety of choices.
• Ensure that pre-agreed menus are adhered to and planned for.
• Food ordering from approved suppliers to meet deli requirements.
• Ensure that food safety operational requirements are maintained at all times.
• Manage and plan the internal cleaning program to consistently meet QSC requirements.
• Provide the highest standard of customer service.
• Work as part of a team to ensure the customer is happy
• To communicate all information with management promptly and to update information and communication as required

• Ensure that fresh food offered for sale is well presented and of the highest quality at all times.
• Ensure that deli standards are maintained and improved to meet food safety and hygiene requirements and communicate the same to store management and personnel.
• Involving in the recruitment process, training, and cross-training of effective and efficient customer-focused personnel, whilst following company standards and policies.
• Ensure delicatessen standards are consistently improving in terms of sourcing new products, housekeeping, merchandising, presentation and customer service.
• Plan for market changes and demands as they arise – seasonality and local activity.
• Ensure delicatessen promotions are managed appropriately with adequate costing analysis.
• Ensure all customer complaints are dealt with in the appropriate manner.
• Ensure HACCP standards are implemented and record sheets are maintained according to requirements.
• Ensure your work area is kept clean at all times.
• Assist with food ordering from approved suppliers to meet deli requirements.
• To accept flexible work schedules when necessary for uninterrupted service to customers. To maintain flexibility within the team.
• To provide support where necessary in other areas of the Deli.

• Ensure overheads are controlled and minimised where appropriate through effective management of the area.
• Assist Deli Manager with operating to set standards of deli to meet pre-set food cost targets through staff training, portion control, waste control, etc.
• Assist in ensuring delicatessen margins are managed appropriately and profitability of the area is maximised.

• Ensure effective and compliant HACCP control systems are in place and all relevant record sheets are completed.
• Ensure policies and procedures about fresh food are implemented and managed.
• Assist Deli Manager with stock control, dating, and stock rotation.
• Assist in ensuring effective stock control systems are in place ensuring stock is rotated accordingly and out-of-date stock is discarded appropriately.
• Ensure wastages in the delicatessen area are maintained at a minimum level through effect management of the stock.
• Identify areas of stock leakage and ensure effective systems are in place to minimise stock loss (e.g. through wastage, and damages).

• To undertake other additional duties as may be assigned by the Deli Manager or Operations Site Manager.